Privacy Policy

1. Information We Collect

At CareKonnect, we are committed to protecting your privacy and handling your personal information with the utmost care and security. We collect information necessary to connect patients with qualified caregivers:

• Patient Information: Basic contact details, care requirements, preferences, and health-related information necessary for matching
• Caregiver Information: Professional qualifications, experience, contact details, and background verification information
• Usage Data: Information about how you interact with our platform to improve our services
• Technical Data: IP address, browser type, and device information for security and optimization purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

• Matching patients with suitable caregivers based on needs, location, and preferences
• Facilitating communication between patients and caregivers
• Verifying caregiver qualifications and conducting background checks
• Improving our platform and services through analytics and user feedback
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

3. Data Security and Protection

Your privacy and data security are our top priorities:

• Encryption: All sensitive data is encrypted using industry-standard encryption protocols (AES-256) both in transit and at rest
• Secure Storage: Your information is stored on secure, SOC 2 compliant servers with multiple layers of protection
• Access Controls: Strict access controls ensure that only authorized personnel can access your information
• Regular Audits: We conduct regular security audits and vulnerability assessments to maintain the highest security standards
• Data Minimization: We only collect and store information that is necessary for our services

4. Information We Do NOT Sell

CareKonnect is committed to protecting your privacy:

• We DO NOT sell your personal information to advertisers or third parties
• We DO NOT share your health information or care details with marketing companies
• We DO NOT use your information for targeted advertising purposes
• We DO NOT sell or rent our user database to any external parties
• Your information is used solely for the purpose of providing our care matching services

5. Data Sharing Practices

We only share your information in the following limited circumstances:

• Between matched patients and caregivers to facilitate care arrangements
• With third-party service providers who help us operate our platform (under strict confidentiality agreements)
• When required by law or to protect the safety and rights of our users
• With your explicit consent for specific purposes

6. Your Rights and Data Deletion

You have complete control over your information:

• Access: You can request a copy of all information we have about you
• Correction: You can update or correct any inaccurate information
• Deletion: You can request complete deletion of your account and all associated data
• Portability: You can request your data in a portable format
• Restriction: You can limit how we process your information

7. Data Retention

We retain your information only as long as necessary:

• Active accounts: Information is retained while your account is active
• Legal requirements: Some data may be retained to comply with legal obligations
• Deletion requests: All data is permanently deleted within 30 days of your request
• Backup systems: Deleted data may remain in backup systems for up to 90 days before final removal

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns and improve our services
• Preference cookies to remember your settings
• You can control cookie settings through your browser preferences

9. Third-Party Services

We may use trusted third-party services for:

• Payment processing (if applicable)
• Background verification services for caregivers
• Cloud hosting and data storage
• Analytics and performance monitoring

All third-party service providers are contractually bound to protect your information and use it only for the purposes we specify.

10. Children's Privacy

CareKonnect is designed for adults aged 18 and over. We do not knowingly collect information from children under 18. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete such information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Updating the "Last updated" date at the top of this policy

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: